Delivery time: 7-15 working days after confirm receipt payment in advance.
Long working life: In the Maintenance period, free of all maintenance charge.After maintenance period only charge the material costs fees.
1. Pre-sales service:
a) Our company can arrange professionals to conduct site installation and debugging in strict accordance with the requirements of the schemes and the original manual. If there is any special requirement, it is necessary to make changes of part installation scheme, we will coordinate with users. Our company can ensure the consistence of completion time and contracted time. Any problems caused by natural factors or man-made, we will discuss with client to find solutions. b) Our company can train the users based on the manual. The training include system use, system maintenance and equipment protection.
2. After-sales service:
a) Service principles: response in time, solve problems as soon as possible and ensure the use. b) Service period: In the Maintenance period of the LED screen body, free of all maintenance charges; After Maintenance period, only charge the material costs fees free of manual work fees. c) Service scope: If the users find any problem that cannot be solved, please contact with our company, we can response in 24 hours. In order to shorten the maintenance time, Our Company will deploy some spare parts such as power and chips etc. d) Under normal use and storage, Our Company will be responsible for the equipments.
1) Q: Are you a factory or trading company?
A:We are a OEM/ODM factory.
2) Q:What payment methods your company accept?
A:We accept most ofthe payment methods,but mainly accept T/T,L/C,Western Union,Paypal and MoneyGram.
3) Q:How long is the warranty time for your products?
A:Our officially promised warranty time is 1-3years after delivery at best.
4) Q:I haven't done business with you guys before,how can i trust your company?
A:Our company has been in Alibaba.com for almost 6 years,which is longer than most of our fellow suppliers,we've been golden suppliers for years.what'smore,we've got quite a lot authority certificates,for example,CE,UL,RoHS,FCC, Alibaba onsite check certificate. I hope those above will be persuasive enough.Our Trade Assurance Limit is US $82,000, and it is still going up.
5) Q:what's the shipment terms and delivery time of your company?
A:Well, they depends on the quantity of your order.As you know ,we need time to manufacture the machines.but mostly ,the shipment time is 3-8 working days after delivery.For Delivery way, for Sample and Bulk order < 100KG, we will kindly suggest Express and Air freight, when Air freight and Sea shipping for Bulk order >100KG.As for detailed cost, it depends on your final order.
6) Q:Do you give any discount ?
A:I'll surely try my best to help you get those by the best price and good service at the same time.
7) Q:I would like to ask you if it's possible to have my logo on the product.
A:We hope you know that our company perfectly support customized logo service. But, we also hope you know that it's an extraservice,so a little bit extra service fee is needed.